Research group Marketing & Customer Experience
Lines of research within the research group
Human dimension in digital public services
ResearchComponents.ProjectsGrid.ItemLabelThis research seeks, in collaboration with public service providers, scalable, digital, and human-centered solutions for public service delivery.
Responsible AI-marketing
ResearchComponents.ProjectsGrid.ItemLabelThis project supports SME marketers in applying AI responsibly, with practical tools addressing four key areas: technology, ethics, legislation, and multiple value creation.
Personalization and Responsibility In Marketing and Ethics
ResearchComponents.ProjectsGrid.ItemLabelResearch by McKinsey states that marketing is the field where AI will contribute greatest value, for example with personalization. This radically changes the stakeholder field in which marketers operate when using personalization algorithms, by working together with data scienstis, AI-architects and data engineers more often. This research focuses on the question which guidelines for marketers are required to come to a responsible personalization practice.
ResearchComponents.PublicationList.PublicationsHeader
- Experience matters: a systematic review and research agenda on predictors to buy sustainable fashion
- Inspirational Entrepreneurship and Stimulating Tourism Lessons From the Himalayas in India
- Navigating innovations and Indigenous tourism: Insights from a systematic literature review in a four-decade journey of exploration
Education
The research group strives to actively contribute to the development of education in the field of marketing and customer experience. In recent years, we have contributed to the development of the bachelor’s degree programme in Commercial Economics and the master’s degree programme in Data Driven Business.
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